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3.4 | 76 Reviews

POWERbot R9250 Robot Vacuum in Airborne Copper

Samsung VR2AJ9250WW

Features

  • Powerful Robotic Suction - Powerful suction that delivers optimal cleaning results
  • Wi-Fi Connectivity - Remotely control your robot vacuum with your smartphone

Quick Specs

  • Type: Misc Vacuum
  • Energy Star Rated: No

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Due to manufacturer policy, this product cannot be added to your cart. Please contact AllSouth Appliance Group Inc. for more details.

 
Image Feature

Combo Brush

Wide brush picks up pet hair with less tangles.

Combo Brush Wide brush picks up pet hair with less tangles.

Features

  • Powerful Robotic Suction - Powerful suction that delivers optimal cleaning results
  • Wi-Fi Connectivity - Remotely control your robot vacuum with your smartphone
Model
Model Code VR2AJ9250WW/AA
Model Color Airborne Copper
Type Robot
Key Features
Suction (W) 30
Dust Capacity (L) 0.7 L
Brush Width 12.2"
CycloneForce Technology Yes
Brush Type Combo
Wi-Fi Connectivity Yes
Visionary Mapping Yes
Point Cleaning Yes
Brush Type: Combo Yes
Remote Yes
EasyPass Wheels Yes
FullView Sensor Yes
Convenience
Cleaning Speed (m/sec) 12.6 in/sec
Dust Sensor Yes
Additional Tools Cleaning Tool, Extra Filter, Magnetic Tape
Dimensions
Product Dimensions (W x H x D) 14.9 x 14.3 x 5.3 in
Shipping Dimensions (W x H x D) 18.7 x 20.9 x 7.2 in
Warranty
Warranty 10 Years

Quick Specs


  • Appearance

  • Type: Misc Vacuum

  • Features

  • Energy Star Rated: No

User Manual

Download Spec Sheet

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3.4 out of 5

60% of reviewers recommend this product.

4 Stars

Love It

Scott 10/28/2019

we love this vaccume. it has been very dependable.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Strong but Software needs help

AvidVacuumUser 10/15/2019

vacuum cleaner is powerful and cleans well. i am happy with the cleaning aspect. however, software needs further improvement
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

We named her "Rosie"

DebraN58 10/13/2019

good suction, easy to empty, brush roll easy to clean. picks up my husky's fur. occasionally misses an area but overall does well.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

The wanderer

Captian Cautious 10/12/2019

a wanderer,rarely finding home base. at the sale price i was a fool for waiting beyond the 30 day return. now i have to live with this "nomadic vacuum "bumping into walls" .
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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4 Stars

Love It!

kmcc29 10/11/2019

i love having a vacuum that cleans while i am at work. it really helps to keep up with pet fur
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Makes Life Easier

Todd 10/11/2019

the app connection was buggy and annoying. however, it seems the update fixed that and now it's working. this thing is a must have with a pet, i was sweeping 3x per week.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

After five days it stopped working!

David74 9/18/2019

worthless, utterly worthless. i purchased this vacuum on a saturday, and it stopped working the wednesday after. i did not even get five days of use out of it.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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4 Stars

Solid build quality, WIFI issues

ct19 9/7/2019

it will not connect through the smartthings app. you have to download the smart home app. hope this will save you some time and headache.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

HORRIBLE WASTE OF MONEY

ENEW 8/4/2019

total waste! doesnt work the way samsung states, app doesnt work on this model, wi-fi doesnt work and the vacuum just goes around in circles! we have had it for a year and have tried everything!
Originally posted on Samsung.com

No, I do not recommend this product

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4 Stars

Best for Everyday Vacuuming

The magic vacuum 7/15/2019

great vacuum for everyday cleaning. it will not clean every corner. we purchased it to clean up the hair from a sheeding dog. works great.
Originally posted on Samsung.com

Yes, I recommend this product

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1 Stars

Unreliable/cheap drivetrain, good suction.

lrpasni 6/29/2019

great suction, but poor unreliable drivetrain. had both wheels go out, and spend $100 for each replacement. gears in the drivetrain are plastic, and same quality as a child's toy, not made to last.
Originally posted on Samsung.com

No, I do not recommend this product

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3 Stars

lasts on average 2 years

ethbarry 6/29/2019

does not last. wifi not good. battery bad fast, is expensive . floor vents and couches = problem. it keeps telling that it's full. (disregard. software problem) good suction.high maintenance cost .
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

PowerBot R9250

micvicnet4011 6/27/2019

I love the design of this powerbot! It's so rugged and definitely has no problems making it over pretty much anything in it's way. The robot is able to traverse quite a bit and transitions great from hardwood to shag carpet and even up a couple inch break between rooms. The power bot is easy to empty. Once the smart things is connected the app side of everything is easy to use. There are settings for custom scheduling and cool mapping of the robot.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Keep those floors CLEAN!

dlubsindy00 6/27/2019

What a great robot vacuum! This has the best programming (how it cleans) and suction power of any robot vacuum I have ever used!! The large dirt bin with the schedule ability makes keeping this office clean without any effort! This is truely a set and forget cleaning machine!
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Time Saver!

thatchick55 6/14/2019

This works amazing over all my hardwood floors and even the rugs! If you have hardwood floors that are hard to keep clean then you need one of these! It picks up all of our dog's and cat's hair which saves a lot of time with cleaning.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Amazing!

jvanep 6/14/2019

Prior to receiving the POWERbot I thought I would still have to do my regular vacuuming, but this thing is so amazing I don't have too! Since we have such a busy house I have it set to do it's thing Monday, Wednesday, and Friday while we're all out of the house. This way we don't have to worry about being in it's way or anything like that. I should have invested in one of these a long time ago!
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

5 Stars

PowerFULbot

Addunbar1724 6/14/2019

I would definitely recommend the PowerBot to any family and friend. It is the perfect product for any one on the go. You just press a button and the powerbot does all the cleaning for you. Recently I have been in and out of the house in the hospital and back home with a sick husband and have come home thinking WOW someone sure did clean up well.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Pay attention to detail

keshia101 6/7/2019

I was so excited about the POWERbot R9250 Robot Vacuum from the insiders program I love the Bagless POWERbot R9250 Robot Vacuum and the powerful suction save time for me and I have it program to my Android so The POWERbot R9250 Robot Vacuum is easy to work with and it's wide do it pays close attention to my traffic area and I noticed I had less clogging with the POWERbot R9250 Robot Vacuum and it's better than any other Robot Vacuum cleaner I had tried I love it .
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Powerful Machine

Aboutdemgains 6/5/2019

very powerful suction power on the powerbot. clean sleek looking machine. definitely help cleans up the house. it is kinda noisy but its bearable.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Quiet new best friend

Miranda H 5/31/2019

the powerbot p9250 robot vacuum is so easy to use, that even my maine coon kitty can turn it on and get it moving around the house to clean up whatever mess he has made and doesn't want me to see.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Great suction and time saver!

Kat07 5/31/2019

pro: easy to set up. suction is great. hair does not tangle as much as a regular vacuum. relatively quiet. con: price light does not turn off when fully charged or not in use.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Quiet new best friend

Miranda Heinrich 5/31/2019

it's so easy to use, that even my maine coon kitty can turn it on and get it moving around the house to clean up whatever mess he has made and doesn't want me to see.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

DO NOT BUY

Connbt17 5/10/2019

I bought this robot in March of 2018 and all was going well. In April of this year (2 weeks after the warranty expired) , it started making a weird noise. It ended up that the belt for the roller was bad. I replaced it myself ($50) and a week later the same thing happened so this time I found that the brush roller motor was bad. I replaced that as well ($150) and thought I had it working. Now the thing goes to clean, stops and makes like it has an error yet it doesn't display an error code. I'm done with this one.
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

Powerful Robot

WithLoveRavi 5/9/2019

It is one of the greatest product that Samsung ever produced and certainly it competes with most popular brands in this category. It has great suction power and it works on all types of floor. I recommend this product whoever would like to buy without dilemma. I used this so many and never failed to cease me, you can control this using smart things and moves around the house easily.
Originally posted on Samsung.com

Yes, I recommend this product

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4 Stars

Amazed by this Tech

WSU Jabz 5/7/2019

This is a fantastic device. My family and I have been amazed at watching it roam around our home, in a consistent pattern, and vacuum up the debris on a daily basis. Now instead of vacuuming directly we all just stand around and watch the Vacuum do our work for us....I'm really not joking...we literally now watch the vacuum cleaner in amazement over actually vacuuming the floor. Overall the PowerBot does do exactly what it is supposed to, however I wish I could say the same thing about the Smarthome/Smarthings application. Getting this vacuum connected to the Samsung apps has been a nightmare for me. I, and many others, have spent countless amount of hours working with Samsung support to just get passed between the device support and App support resources. I believe that I have figured out what works and what doesn't that I can try and assist others with here. First off the PowerBott r9250 just doesn't work with Smart Things. I don't care how much Samsung says that it does...It doesn't. To get it to even show up in Smart Things you have to use Samsung's old Smart Home app and register it through that app (Not without huge complications) then once it is registered in Smart Home you will then see it in Smart Things, however you cannot control the robot in SmartThings as it keeps on telling you that it needs to be registered through Smart Things which doesn't work for this device so I ended up just hiding the robot from the SmartThings dashboard and turned off notifications for it. In Smart Home in order to connect the device you need to put the device in AP mode and then put your phone in Airplane mode (With WiFi turned on). The Device will connect to the device and then the device will attempt to connect to your router. Once it starts connecting to the router you need to take your phone out of Airplane mode or it will never connect to your router. Not sure why this works but it has worked for me everytime once I figured out the pattern. Ultimately this is a ridiculous process to go through but once it is registered I don't believe that you will need to go through the process again unless you disconnect the device from your account. This is something that Samsung really needs to fix. The reason I left my rating at 4 stars is because at the end of the day you shouldn't need to use the App to control the vacuum as it should just stick to it's schedule and work. The device itself is amazing now if only the app can get up to speed this would be a killer device.
Originally posted on Samsung.com

Yes, I recommend this product

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5 Stars

i love it

tonyB7638 5/5/2019

the suction is great and strong it picks up all the dirt and dog hair, even when it is on the other side of the house it can find the docking station with no problem.
Originally posted on Samsung.com

Yes, I recommend this product

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1 Stars

A very expensive piece of Dysfunctional garbage!

punked 5/4/2019

Customer service NOT helpful,gives misinformatioin have had BOT vacuum for under 1 yr, worked great until it didn't, Cannot get repair DO NOT BUY
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

Getting better with each iteration

ronpowerbot 5/2/2019

First impression when you receive parcel, it's big, heavy and sturdy. I already had robot vacuums from different other brands, so first impression on build quality feels better. One issue could be that the look of the PowerBot is quite distinctive, which make him stand out when placed in a place where you can easily see it. Other robots have more discreet designs. Depending on what you are looking for this can be a pro or con. Setup process: Setup up out of the box is not only quick and easy, but thorough. It took less than 4 hours for the PowerBot to fully charge. The boundary markers are quite easy to apply, but I didn't use them and have also never used them with any other robotic vacuum. Setup of WiFi and SmartThings integration is easy. Alexa support is also great. Use: The first time you use it you will be surprises on how truly quiet it is compared to conventional vacs as well as other robotic vacuums. While the cleaning is going on you can carry on with your other activities, no need to leave the house. After the run is completed, empty of the waste bin was straight forward. Suction power of the PowerBot is excellent and better compared to the competition. Running in a house with furniture can be an issue. The PowerBot handles most obstacles pretty well, however it can get stuck or jammed during its run on objects which are low enough to not be seen as a block, but high enough to get stuck on it. Conclusion: It's a great mid-range vacuum. It's not a five-star vacuum, there are more advanced models, but for this price you can't go wrong. Spending double for a few extra features are not really justified in most cases except you really, really need one of the extra features.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Innovation at its best

Drummom 5/1/2019

Simply amazing! The Powerbot Robot Vacuum does the work so you don't have to. Set up the base and give it a charge and never worry about vacuuming your home again. It is intuitive and learns your space. Tell it to vacuum a certain room or the whole house. Works wonders on both carpet and hard wood floors. Digital displays on the unit combined with cell phone app allows you to cater the settings to your liking. Such a wonderful addition to our family. It does the work while we go play!
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Cleaning made easy!

Carrie26260 5/1/2019

I've started using the POWERbot R9250. I am in love with it. I don't have much time to clean so this is perfect. It has a lot of power and gets all the corners too. This is a great investment and I definitely recommend.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Great product!

mindyk307 5/1/2019

I bought this in March and I have used plenty of robot vacuums before and the Samsung Powerbot R9250 is by far the best that I've ever used. I have 2 dogs that are short haired but shed all over the place, they also drag in sand because I live in the South. The Powerbot picks up so much more dirt in the cracks of my tile floor, along edges of the cabinets and along my walls. I was expecting to be let down and have to do what I have done with other brands, but I am so glad I made this purchase and Samsung has my business for as long as they make robot vacuums! The Powerbot is very easy to learn how to use. One quick read through the booklet and I knew all I needed to on how to get the Powerbot running. I think it is really cool that I can connect to the Powerbot via wifi and control it through my phone. There is an option to also use Alexa but I haven't done that one yet. The options for this Powerbot are endless I could write about them forever! I think the main selling point that I liked was that it has a washable filter and I don't have to keep buying new ones. I read about that before buying and it was a huge advantage for me. I would highly recommend!
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Okay, not supported on Smart Things app?

Adam2019 5/1/2019

How is a Samsung product not supported on Samsung Smart Things App? I liked the previous model better and it worked on Smart Things. Not sure why a newer version wouldn't be supported on the app. This one does have better suction, but does not seem to know where it is going. Goes in circles a lot and will fall down the steps if you don't use the magnetic strips. Also I don't think it has the sweeper/squeegee to clean the edges on hard floors like the last model.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Rated #1 for a reason

ENGBot 5/1/2019

I have waited almost 3 years to write this review. Many do it right away, which I appreciate, I am more of those who like to see it last over the long run. I have also purchased two more of these units for a friend and my sister. They too are still functioning as of today. I purchased this vacuum for my mother. She is in her elder years and not able to clean as much as she would like. She also has a dog, that would shed more than most dogs. Literally she would have to sweep or vacuum three times a week to stay on top of the dog hair. The house is moderate size ranch home with 4 bedrooms, kitchen, living room, family room, 2 bathrooms, and a dining area. My mother was a big skeptic of this working and told me to return it the first week I bought it. Now if you took it away from her she would fight you for it. The most important thing you must due is prep your home for a robot vacuum. 1. Make sure all electrical cords are hidden or off the path of the vacuum. It will digest them. 2. Make sure your house is pretty clutter free on the floor. 3. Place the vacuum in a central area of the home. 4. Last but not least you must let the vacuum learn your home. It took about a solid week and really two before it was very competent in vacuuming the entire house. 5. The first week you are going to think you are a dirty person for all the stuff it picks up. It is "OK", because once it has worked its magic your house will look clean every day. Pros: 1. It has made my mother happy. The hair is gone on a daily basis. This means she has to clean out the bin about every three days due to the hair. I would not expect this for a regular home. 2. Once it knows your home it will take about an hour for it to finish the entire house. 3. Moderately quiet. You can have it running while you are on the phone or others are in the house talking. 4. Easy to maintain. 5. The Samsung app tells you if you have an issue with the vacuum. 6. The initial cost was expensive, but like I said you get what you pay for. The Consumer reports reviews sold me and it has held up to the test. 7. Cleaning and maintenance. Easy to remove bin and filter must be cleaned once a week. You get a replacement filter you clean with tap water. Cons: 1. Will not clean into tight corners or under certain counters. 2. Will get caught up on things, so you have to pay attention to rooms with items on the floor. 3. Dining room sets seem to be an issue in our house and gets caught up often. 4. It doesn't return home and is stuck under the bed. Just a pain to fish it out. More of my compliant than anything. 5. Open Stair Case. I know it is NOT supposed to move past steps and not tumble down, but my sister has reported two incidents of this happening with hers. Good news the vacuum has taken the fall twice without issue. All in all I am happy with all three units and was hoping they would come out with a model to do the mopping for my mother too!
Originally posted on Samsung.com

Yes, I recommend this product

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4 Stars

Sold on a Smart Vac

Big_Benn251 4/28/2019

Robot vacuums have been around for a while now. Though I'm all about making life easier through the use of technology never did I think I would ever own one. I'm happy to say that my experience has been pretty good with the Samsung Powerbot 9250. I was surprised by its size when I first unboxed it. The 18.7 x 20.9 inch frame was bigger than I expected. What's great about it is there are multiple ways to operate it. It comes with a remote that you can use to direct it around the house. It can connect to wifi so you can use Google home or the Amazon Echo to tell it to clean. If you are a Samsung Smartthings user (like myself) you can integrate it into your routine configuration. Also as with a lot of other things these days you can use an app (Samsung Home) to control it from your phone or tablet device. Initially putting it together took no time at all. It comes with a remote, extra filter, cleaning tool and a magnetic strip. The strip is used to mark off areas you don't want your Powerbot venturing into. I let it charge for about 2 and a half hours as listed in the instructions. Connecting it to my home wifi was fairly easy using the Samsung Home app. Integrating it into the Samsung Smartthings app did take a couple tries but I was eventually able to get it connected there as well. For being one of the more powerful robot vacuums on the market it wasn't disturbingly loud while in use. The first time out I just let it run and find its way around. The visionary mapping was pretty accurate in making sure it didn't bump into things it came into contact with. Due to its large frame it did have a little difficulty maneuvering through narrow spaces. I was still confident with letting it run while I was out of the house and am glad to report that nothing was knocked over. When it was finished it immediately returned to its charging dock. Manually directing the Powerbot using the remote made cleaning up simple spills quick and easy. The Samsung Powerbot 9250 has definitely set the bench mark for me when it comes to what I want from my smart vacuum.
Originally posted on Samsung.com

Yes, I recommend this product

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1 Stars

Not Impressed

WantedHelpVacuuming 4/21/2019

Horrible vacuum. Very loud. Charge does not last long enough to do the job. Constantly gets stuck and has lost suction power in only a few months. Would like to return for a full refund.
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

Excellent Clean

Sed1020 4/19/2019

The Samsung Powerbot R9250 vacuum bot device has excellent cleaning results! I've previously used another robot vacuum before and this one offer more superior benefits and cleaning results by far. It does an excellent job at cleaning the entire house free of hassle, especially when I'm always on the go and able to remotely control the device through Samsung SmartThings App. Secondly, not only does it automatically clean the designated areas, but does so effectively and very smartly, it is able to navigate area cords and other objects to avoid destruction. Thirdly, the Powerbot is able to automatically find it way back to the charging base with ease avoiding obsolesces. Lastly, this device was very easy to set-up and ready to connect to other smart devices!
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great cleaner with amazing capacity

Mohit Goenka 4/10/2019

I recently bought Samsung POWERbot 9250 after having tried some of the other brands. I was a little worried given the amount of money that I was going to invest on this robotic cleaner. However, I have no problems claiming that my price was fully paid off by the quality of the product that I received. POWERbot 9250 is very good in cleaning the stuck dust in every corner of the house. It is also well capable of extracting all the hair that gets stuck in the rugs and carpets. In fact, the whole area kind of feels new every time you run the cleaner. The other good thing about it is the fact that you could connect it to other voice based smart devices. If you have a smart speaker, you could say commands like "Start the Cleaner" to let it start and do its magic. I was also amazed by the capacity of its dust container. It is much bigger than the regular cleaners, thus, reducing the load of clearing it after every run. If you clean your house daily, removing the dust weekly should be good enough for an average household of 2 bedrooms and a living room. The only problem that I faced with the cleaner was when it tried to move from wood flooring to a rug. That transition is not very smooth and in most cases, you have to do it manually.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Back to the repair shop

reviewone 4/2/2019

I've had mine since 11/2018 and it's now 3/30/19 and I'm shipping it off once again for repairs (3rd time). Each time it comes back, there is a new issue. The time spent boxing up, heading to the UPS store, waiting for repairs etc..... are frustrating. Each time it returns I have to start from scratch getting it all setup (which is also fun......NOT). It does have issues with chairs (kitchen/dinning) and hangs up around them. I've gotten to where I have to move these chairs before the vacuum starts. Forget about after hours and weekend service calls as they're no help what so ever. You'll get off shore support with little to no experience with the product. Weekday support also isn't much help as it's like they're reading off of a manual for help.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Worst thing I've ever seen

DavidDMoore 3/22/2019

I've received the Powerbot as a Christmas gift. It is installed on the 2nd floor of my home where there are 4 bedrooms. It often does not start cleaning and the app reports that it is disconnected. The robot itself shows it is connected to my wifi. My Google Wifi mesh network shows it is connected. When it does actually start cleaning (usually by me forcing it to clean after rebooting it), it cleans for 30 minutes and then cannot find its way back to the charger. It makes a series of left-hand semi-circles and sometimes manages to find its way back to the charger but sometimes gets lost. Using a "bread crumb method", it should know exactly how to return from where it started. The robot vac clearly does not have a map of my 2nd floor and where it has/hasn't cleaned. It seems to focus its cleaning effort on the room with the charger and rarely cleans other rooms. Normally I have to force it to clean some rooms by using the "spot cleaning" feature on the remote. Don't even get me started on the inconsistencies between the Smart Home and SmartThings apps. Neither of them ever report the correct status of the vac. I would not recommend this piece of junk to anyone.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Sraight Up JUNK

larrygou 1/18/2019

I bought this a month ago had problems right out of the box. The problems were created by the Powerbot. Example: Powerbot would back itself up to a wall and raise it's back up and get the uneven error (duh). I sent it back for repair I would rather have a root canal than do that again. Multiple hours and phone calls to N.J and CA to get it "fixed". Got it back and it found a space it couldn't fit through and never attempted to back up or turn around (new error). I would send it back but the company I purchased it through (NEWEGG) but they wanted $20 shipping and $60 restocking fee. I am leaving it on my coffee table as a reminder NEVER to buy SAMSUNG products. I bought a cheap competitor's robotic vacuum a couple years ago that works circles around this. JUNK
Originally posted on Samsung.com

No, I do not recommend this product

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2 Stars

Oh... What could have been...

Lunar72 1/3/2019

As a lover of technology and simplifying my life, I really wanted to love this vacuum. I read all the details about it, did my research, and read reviews. So i thought, i will splurge on this device since it has the 10 year motor warranty and to me felt like a better built device than all the other robot vacuums i checked out, plus i also specifically bought it because it was able to be integrated to Alexa (which it stated straight on the box). I took it home and had some issues connecting to the older Smart Home app (but i got it working), which was very limited as far as features. But, i was not deterred because my main objective was to connect it to Alexa. However, the older Smart Home app used to have a corresponding Alexa skill, but because Samsung smart devices moved over to the New SmartThings app it was removed from the Alexa skills, and replaced by the SmartThings Alexa skill. So i moved on to download the new SmartThings app, and since my vacuum was registered to my Samsung account it showed right up on my SmartThings app, and Alexa does have a SmartThings skill developed by Samsung. I figured, "Hooray! this will be easy now". Sadly, i was mistaken, when i tried to control the vacuum on the SmartThings app, the app would tell me my device was not registered with the app, and prompted me to follow the steps to sync it and register the device, but it never worked for me. it would get hung up on trying to connect to the access point of the vacuum. Now, i will say that the app did not have this particular model (R9250) listed as supported by it, so i decided to be patient and decided to call Samsung the next day. I called the next day and was on the phone for 5 hours (2 hours of which were just solid hours of holding for another department waiting to answer after being transferred and being abruptly hung up on after the 1st hour). i spoke to 5 different departments and 5 different representatives that all spoke to their supervisors, no one could tell me about which app should be used (i assume the Smart Home app is the correct one but none of the reps could verify this, they just kept telling me to use both even though i kept telling them 1 didnt work and the other one didnt have the capability to connect to Alexa as it was advertised). I would like to add that out of the many people i spoke with only 1 actually tried to help, the others were just quick to try and transfer me, but unfortunately the 1 helpful rep which happened to be the last one to help me, seemed to be working off old information as far as the apps and which connected to which services. I decided to call it quits with this vacuum after this, and after posting this review i will be going to return it. It is just astounding that such a huge company had such horrible technical support for such a costly device which i was fine paying for if it all worked as advertised. If you want a great performing vacuum with a subpar app and Alexa integration, i would go for it, but if you are looking for a vacuum with easy smart home integration i would look else where, so that you can save yourself from the headache that it was talking to Samsung Support, and it will probably be at a significantly lower cost.
Originally posted on Samsung.com

No, I do not recommend this product

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4 Stars

A true robot vacuum and not a sweeper

Dada369 12/31/2018

Christmas gift for my darling wife. This robot actually is a true vacuum with decent suction in normal mode providing a half hour of cleaning between returns to its charging base. Competition is more of a sweeper that sweeps to its center to suck up. Samsung has a power roller with bristles and rubber on the dowel! Robot maintains my home (hardwood/tile) with one cat and 2 young children suprisingly well. You will have to spot mop and spot vacuum heavily dirty areas and places you know a robot obviously can not get to. I highly recommend this product for people with realistic expectations. You will get a mostly dust and small crumb free home.
Originally posted on Samsung.com

Yes, I recommend this product

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5 Stars

Great product but requires its own app

Fatboy1 12/26/2018

Will not operate with smartthings, had to download another app, now i have 2 apps when it should only take one.
Originally posted on Samsung.com

Yes, I recommend this product

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4 Stars

Exactly what we were looking for!

Samsung Fans 12/5/2018

Researched in depth and decided on this robotic vacuum. Used twice now on frieze + I/O carpet + tile. Impressed with dust/lint pickup power. Navigates well to get tight spots.
Originally posted on Samsung.com

Yes, I recommend this product

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2 Stars

Works awesome when it works

kkdisappointed 11/28/2018

I purchased this about 18 months ago and we named it carl. It failed around the 10 month point and i sent it in under warranty to get the debris sensor replaced (it would only go backwards and give an error) Carl came back working like a champ! 7 months later we have the same errors and the same problem. The unit is no longer under warranty (10 years is not true for the parts that break just for the nearly indestructible motor). Now to have my super expensive robot vac work again i have to send my unit in to get a tiny plug and play sensor replaced. Repair parts are not available for purchase.
Originally posted on Samsung.com

No, I do not recommend this product

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2 Stars

Worked great for a year

Jason112231 11/18/2018

Worked great minus not being able to connect over phone app for about a year. All of a sudden when not on a full charge it will go into a constant reboot mode when any button is pressed. If it does have a full charge the vacuum will start but then only go backwards. I expect something like this that is this expensive to last longer than a year. My pool robot that is underwater all the time is going on 5 years now with no issues, this should last longer
Originally posted on Samsung.com

No, I do not recommend this product

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4 Stars

Works great with some integration features

terminic 11/1/2018

Great suction and does a decent job at mapping. Really my only complaint is that it sometimes gets stuck in a small area and then it heads right back there after it gets itself free, so the mapping could be a little better. I also have it integrated with some home automation and it does a good job with automations. Newer versions have more capabilities. My wife was skeptical when I bought it but she may love it more than I do now.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

It has a name and it's not nice

Rozie67 9/13/2018

Does not run properly, keeps stalling and shutting down keep getting an error that tech support refuses to answer
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

terrible vacuum

V Iyer 8/12/2018

i have had this vacuum for over a year . in less than 6 months noticed several issues - loses wifi connectivity all the time . its a pain to restore wifi back to this device - most annoying issue is the the loud rattling noise which developed in a few months with the brush running in it . the noise goes away magically without the brush . did everything to clean it but the deafening noise will not go away . read the forums this is the most common issue Save your money and try another vacuum robot . this is not the right one
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

App Fail - Samsung Smart Home

samsungdisliker303 7/22/2018

Well not to mention that Samsung now has over 20 apps for all their different devices, its no wonder they can't support their products. Followed all their online instructions to connect their Smart Home app to the vacuum and it keeps asking me for the devices Wi-Fi password when I try and connect to the device in AP mode. Cool password bro! You don't have one listed. Thanks for nothing. Returning this garbage.
Originally posted on Samsung.com

No, I do not recommend this product

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Value